Overview
At Soulution, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our holistic wellness platform, including our website, mobile applications, and related services.
Key Points:
- We collect only necessary information to provide our services
- Your sensitive wellness data is encrypted and protected
- You have full control over your data and privacy settings
- We never sell your personal information to third parties
- We comply with GDPR, CCPA, and other privacy regulations
This policy applies to all users of Soulution services, including Soul Academy, Emotion-Based Journeys, Spiritual Tools, Community features, and Retreats. By using our services, you agree to the terms outlined in this Privacy Policy.
Information We Collect
Personal Information
- Name, email address, phone number
- Date of birth and gender (optional)
- Profile picture and bio
- Language and cultural preferences
- Location (country/city level only)
Wellness Data
- Mood tracking and emotional check-ins
- Journal entries and reflections
- Progress in courses and journeys
- Meditation and spiritual practice logs
- Goals and personal development metrics
Usage Information
- Pages visited and features used
- Time spent on platform
- Device and browser information
- IP address and approximate location
- Interaction with emails and notifications
Communication Data
- Community posts and comments
- Messages with mentors and coaches
- Support tickets and feedback
- Retreat bookings and preferences
- Survey responses and reviews
Important: We collect sensitive wellness data to provide personalized support. This information is encrypted, stored securely, and never shared without your explicit consent.
How We Use Your Information
Service Provision
- • Deliver personalized wellness content
- • Match you with suitable mentors
- • Track your progress and growth
- • Provide customer support
- • Process payments and subscriptions
- • Organize retreats and events
Personalization
- • Recommend relevant courses
- • Suggest appropriate journeys
- • Customize meditation content
- • Tailor community experiences
- • Adapt to cultural preferences
- • Improve AI assistant responses
Communication
- • Send important service updates
- • Share wellness tips and insights
- • Notify about new features
- • Remind about scheduled activities
- • Emergency mental health alerts
- • Marketing (with consent)
Safety & Security
- • Detect and prevent fraud
- • Monitor for harmful content
- • Ensure community safety
- • Verify user identity
- • Prevent platform abuse
- • Crisis intervention support
Analytics
- • Measure platform performance
- • Understand user behavior
- • Improve our services
- • Develop new features
- • Research wellness trends
- • Generate anonymized insights
Legal Compliance
- • Comply with applicable laws
- • Respond to legal requests
- • Protect intellectual property
- • Enforce our terms of service
- • Report required disclosures
- • Maintain business records
Data Security and Protection
Technical Safeguards
End-to-End Encryption
All sensitive data encrypted in transit and at rest using AES-256
Secure Cloud Infrastructure
ISO 27001 certified cloud providers with redundant backups
Multi-Factor Authentication
Additional security layers for account protection
Regular Security Audits
Third-party penetration testing and vulnerability assessments
Operational Safeguards
Staff Training
Regular privacy and security training for all team members
Access Controls
Strict need-to-know basis for data access with audit logs
Incident Response Plan
Comprehensive procedures for handling security incidents
Compliance Certifications
SOC 2 Type II, GDPR, and HIPAA compliance measures
Data Breach Notification
In the unlikely event of a data breach that poses a risk to your personal information, we will:
Your Privacy Rights
GDPR Rights (EU Residents)
Right to Access
Request a copy of all personal data we hold about you
Right to Rectification
Correct any inaccurate or incomplete information
Right to Erasure
Request deletion of your personal data ("right to be forgotten")
Right to Portability
Receive your data in a portable format to transfer elsewhere
CCPA Rights (California Residents)
Right to Know
Learn what personal information we collect and how it's used
Right to Delete
Request deletion of personal information we've collected
Right to Opt-Out
Opt-out of the sale of personal information (we don't sell data)
Right to Non-Discrimination
Equal service regardless of exercising your privacy rights
How to Exercise Your Rights
Email Us
privacy@soulution.com
Account Settings
Manage preferences online
Contact Support
Call our privacy team
Data Retention and Deletion
Our Retention Principles
- We keep data only as long as necessary for the purposes it was collected
- Legal requirements may require longer retention for some data types
- We prioritize user safety, which may affect deletion timelines for crisis data
Active Account Data
Profile Information
While ActiveName, email, preferences - retained while your account is active
Wellness Data
While ActiveJournals, mood tracking, progress - available for your continued growth
Community Posts
While ActiveYour contributions to help others (you can delete anytime)
After Account Deletion
Personal Data
30 DaysComplete deletion of identifiable information
Anonymized Analytics
5 YearsDe-identified usage data for platform improvement
Financial Records
7 YearsRequired for tax and legal compliance
Special Circumstances
Crisis Intervention Data
If you've been involved in a mental health crisis intervention, we may retain relevant data longer to:
- • Ensure your continued safety
- • Comply with healthcare regulations
- • Provide continuity of care
- • Support legal requirements
Legal Holds
Data may be retained longer if required for:
- • Ongoing legal proceedings
- • Regulatory investigations
- • Safety and security purposes
- • Fraud prevention and detection
How to Delete Your Account
Request Deletion
Account Settings > Delete Account or email us
Confirmation
We'll confirm your identity and intentions
Grace Period
30-day period to change your mind
Final Deletion
Permanent removal of personal data
Contact Our Privacy Team
Get in Touch
privacy@soulution.com
Phone
+971-4-582-7890 (Privacy Line)
Address
Level 42, Index Tower, DIFC
Dubai, United Arab Emirates
Data Protection Officer
Sarah Al-Mahmoud
Chief Privacy Officer
dpo@soulution.com
Sarah oversees all privacy and data protection matters at Soulution. She has over 10 years of experience in privacy law and technology.
Response Timeframes
Policy Updates and Changes
Version History
Version 3.0
Added CCPA compliance, enhanced cookie controls
Version 2.1
Clarified data retention periods, added crisis data provisions
Version 2.0
Major update for GDPR compliance, expanded user rights
How We Notify You
- Email notification to all users
- In-app notification banner
- Website announcement
- Push notification (for major changes)
Notice Periods
Your Options When We Update
When we make significant changes to this Privacy Policy, you have several options:
Accept Changes
Continue using Soulution under the new terms
Adjust Settings
Modify your privacy preferences to match your comfort level
Leave Platform
Delete your account if you disagree with the changes