Our Community Values
Safety First
Creating a secure environment where everyone feels protected and can share vulnerably.
Inclusive Community
Welcoming all backgrounds, cultures, identities, and stages of personal growth.
Mutual Support
Supporting each other with empathy, understanding, and constructive guidance.
Growth Mindset
Embracing learning, change, and personal development as ongoing journeys.
Respect & Dignity
Treating every member with fundamental respect and honoring their humanity.
Transparency
Open, honest communication and clear expectations for community participation.
Code of Conduct
✅ What We Encourage
🤗 Authentic Sharing
Share your genuine experiences, challenges, and insights. Vulnerability creates connection.
💬 Constructive Communication
Offer thoughtful, helpful responses. Ask clarifying questions when needed.
🎯 Relevant Content
Keep discussions focused on wellness, personal growth, and community support.
🌍 Cultural Sensitivity
Acknowledge and respect diverse cultural backgrounds and perspectives.
🙏 Gratitude & Recognition
Appreciate others' contributions and celebrate community members' progress.
🚫 What We Don't Allow
- Harassment or bullying - Any form of intimidation, stalking, or persistent unwanted contact
- Hate speech - Content targeting individuals based on race, religion, gender, sexuality, or other identities
- Threats or violence - Any threats of harm to self or others
- Sexual content - Explicit sexual content, unwanted advances, or sexual harassment
- Doxxing - Sharing someone's private information without consent
- Spam or self-promotion - Excessive promotional content or irrelevant links
- Misinformation - Sharing false health information or dangerous advice
- Trolling - Deliberately provocative or disruptive behavior
- Off-topic content - Repeatedly posting unrelated content
- Impersonation - Pretending to be someone else or misrepresenting credentials
- Excessive posting - Overwhelming the community with too many posts
- Poor etiquette - Using ALL CAPS, excessive emojis, or poor formatting
- Unsolicited advice - Giving medical/legal advice without qualifications
- Duplicate posts - Posting the same content multiple times
Safe Space Policies
🔒 Privacy Protection
- What's shared in groups stays in groups
- No screenshots or sharing of personal stories outside the platform
- Use first names only in discussions
- Respect others' anonymity preferences
🏳️ Inclusive Environment
- All identities and orientations welcome
- Use inclusive language and chosen pronouns
- No assumptions about others' experiences
- Challenge bias respectfully when observed
⚠️ Trigger Warning Guidelines
- Use content warnings for sensitive topics
- Include: CW: [topic] before detailed discussions
- Common triggers: self-harm, abuse, eating disorders, substance use
- Respect others' requests for warnings
🚨 Crisis Situations
- Immediate danger: Contact emergency services (112/999)
- Use crisis resources page for immediate help
- Report concerning posts to moderators immediately
- Community members are not professional crisis counselors
Communication Standards
💬 Effective Communication Guidelines
✅ Recommended Practices
- • Use "I" statements to share personal experiences
- • Ask before offering advice
- • Practice active listening and empathy
- • Acknowledge different perspectives
- • Be patient with language barriers
- • Offer support rather than solutions
- • Use clear, respectful language
- • Check in on community members
❌ Avoid These Behaviors
- • Making assumptions about others' situations
- • Dismissing someone's feelings or experiences
- • Giving unsolicited medical or legal advice
- • Using judgmental or condescending language
- • Dominating conversations
- • Sharing graphic details without warnings
- • Arguing or becoming defensive
- • Pressuring others to share personal information
💡 Communication Tip
When someone shares something difficult, try responding with: "Thank you for sharing that with us. That sounds really challenging. How are you feeling right now?" This shows support without trying to fix or minimize their experience.
Content Guidelines
Encouraged Content
- • Personal growth stories
- • Wellness tips and resources
- • Supportive messages
- • Questions seeking guidance
- • Cultural insights and perspectives
- • Mindfulness and spiritual content
- • Recovery and healing journeys
Use Caution
- • Detailed trauma descriptions
- • Specific medication discussions
- • Religious or political topics
- • Personal contact information
- • Photos with identifiable information
- • Financial or legal advice
- • Unverified health claims
Prohibited Content
- • Graphic violence or self-harm
- • Illegal activities
- • Commercial advertisements
- • Copyrighted material
- • False or misleading information
- • Adult/sexual content
- • Personal attacks or insults
Reporting & Moderation
🚩 How to Report
Use Report Button
Click the report icon on any post or comment
Select Category
Choose the most appropriate violation type
Provide Details
Add context to help moderators understand the issue
Submit Report
Reports are reviewed within 24 hours
Emergency: For immediate safety concerns, contact our crisis line or local emergency services.
⚖️ Moderation Process
📋 Review Process
- • All reports reviewed by trained moderators
- • Response within 24 hours (sooner for urgent matters)
- • Context and intent considered
- • Appeals process available
👥 Moderation Team
- • Mental health professionals
- • Community volunteers
- • Cultural liaisons
- • Technical support staff
🎯 Enforcement Approach
- • Education before punishment
- • Graduated responses
- • Focus on rehabilitation
- • Community healing priority
Consequences & Enforcement
⚠️ First-Time/Minor Violations
- • Educational message from moderator
- • Content removal with explanation
- • Guidance on community guidelines
- • No permanent record
- • Opportunity to correct behavior
🚫 Repeated/Moderate Violations
- • 24-48 hour temporary suspension
- • Required acknowledgment of guidelines
- • Restricted posting privileges
- • Additional monitoring period
- • Warning added to account
🛑 Severe/Repeated Violations
- • Permanent community ban
- • Account termination
- • IP address blocking
- • Legal action if applicable
- • No appeal for severe violations
Restorative Justice Approach
We prioritize healing and learning over punishment. Our goal is to repair harm, educate community members, and strengthen our collective commitment to creating a safe space for everyone.
Appeals Process
📝 How to Appeal
Submit Appeal
Email appeals@soulution.com within 7 days
Provide Evidence
Include relevant context and screenshots
Wait for Review
Appeals reviewed within 3-5 business days
Receive Decision
Final decision communicated via email
⚖️ Appeal Criteria
✅ Valid Appeals
- • Mistaken identity
- • Misunderstanding of context
- • Technical error
- • New evidence available
❌ Invalid Appeals
- • Clear guideline violations
- • Repeated offense patterns
- • No new information
- • Severe violations (harassment, threats)
Getting Help & Support
💬 Community Support Options
Live Chat Support
24/7 community moderator assistance
Help Center
Comprehensive guides and FAQs
Video Tutorials
Step-by-step platform guidance
Peer Mentors
Experienced community members ready to help
📞 Contact Information
General Support
support@soulution.com
Response within 24 hours
Community Issues
community@soulution.com
Moderation and guideline questions
Crisis Support
crisis@soulution.com
+971-800-EMERGENCY (24/7)
Appeals
appeals@soulution.com
Submit within 7 days of action
Together We Grow 🌱
These guidelines are living documents that evolve with our community. Your feedback helps us create an even better space for healing, growth, and connection. Thank you for being part of the Soulution family and for your commitment to maintaining a supportive environment for everyone.
Last updated: December 2025 | Version 2.1
Questions about these guidelines? Contact us at guidelines@soulution.com