Help Center - Soulution

Frequently Asked Questions

Quick answers to the most common questions

General Questions

Soulution is a holistic wellness platform that combines mental wellness education (Soul Academy), transformational journeys, and spiritual tools. It helps you achieve inner peace through guided learning, community support, and personalized practices.

Absolutely! We have content designed for all levels, from complete beginners to advanced practitioners. Our onboarding process will help you find the right starting point for your journey.

Currently, we offer content in English, Arabic, Turkish, and Persian. We're continuously expanding our language support to serve our diverse global community.

Account & Billing

Go to Settings > Subscription in your dashboard. Choose your desired plan and follow the payment process. Your upgrade will be activated immediately.

Yes, you can cancel anytime from your account settings. You'll continue to have access until the end of your billing period. No cancellation fees apply.

We offer a 30-day money-back guarantee for all new subscriptions. For retreat bookings, our refund policy varies depending on the cancellation timeframe.

Getting Started Guide

Your step-by-step journey to wellness begins here

For New Users

Create Your Account

Sign up with your email or social media account. Complete your profile to get personalized recommendations.

Take the Assessment

Complete our 2-minute wellness assessment to understand your current state and goals.

Explore Soul Academy

Start with beginner courses in mental wellness or spiritual growth based on your interests.

Join the Community

Connect with like-minded individuals in our support groups and forums.

Start Daily Practice

Use our Spiritual Tools for daily meditation, journaling, and mood tracking.

Platform Features

Soul Academy

200+ courses on mental wellness, spirituality, and life skills. Learn at your own pace with expert instructors.

Emotion-Based Journeys

Guided transformational programs tailored to your emotional needs and life goals.

Spiritual Tools

Daily meditation, journaling, mood tracking, and access to metaphysical services.

Community

Connect with support groups, attend live events, and build meaningful relationships.

Retreats

Join transformational retreats in beautiful locations across MENA and Europe.

Troubleshooting

Quick solutions to common technical issues

Connection Issues

• Check your internet connection
• Clear browser cache and cookies
• Try switching to a different network
• Restart your device

Video Playback

• Update your browser to latest version
• Disable browser extensions
• Try switching video quality
• Use incognito/private mode

Login Problems

• Reset your password
• Check for typos in email/password
• Try logging in from different device
• Contact support if account is locked

Mobile App Issues

• Update app to latest version
• Restart the application
• Clear app cache and data
• Reinstall if problems persist

Payment Issues

• Verify card details and expiry date
• Check if international payments are enabled
• Try a different payment method
• Contact your bank if payment fails

Notification Issues

• Check notification settings in app
• Enable notifications in device settings
• Verify email in spam/junk folder
• Update notification preferences

Contact Support

We're here to help you 24/7

Live Chat

Get instant help from our support team

Email Support

Send us a detailed message

Response: 2-4 hours

Phone Support

Speak directly with our team

24/7 Available

Emergency

Urgent mental health support

Immediate

Send us a Message

Full Name

Email Address

Support Category

Message

Resources & Downloads

Helpful resources to enhance your Soulution experience

Mobile Apps

Download our mobile apps for iOS and Android

User Guides

Comprehensive guides for all platform features

Video Tutorials

Step-by-step video guides for beginners

Audio Meditations

Downloadable meditation tracks for offline use

Event Calendar

Sync upcoming events with your calendar

Community Guidelines

Read our community rules and best practices

Mental Health Emergency Support

If you're experiencing a mental health crisis or having thoughts of self-harm, please reach out for immediate help.

International Crisis Lines

• International: 988 (Suicide & Crisis Lifeline)
• UK: 116 123 (Samaritans)
• UAE: 800-4673 (Embrace)
• Turkey: 444 0 789 (Life Line)

Soulution Crisis Support

• 24/7 Emergency Chat
• Immediate counselor connection
• Crisis intervention resources
• Follow-up support